General ebike FAQs
Do I need to wear a helmet to ride vBike?
All electric bike riders have to wear an approved bicycle or motorcycle helmet.
How old should be a vBike rider?
All electric bike riders need to be 16 or older.
What height should I be to ride a CITO 18?
The minimum rider’s height for CITO 18 is 4.8′ (146 cm) with a suspension seat post. If you switch from the suspension seat post to the regular seat post, the rider’s height can be 2 inches lower.
What height should I be to ride a CITO 20?
The minimum rider’s height for CITO 20 is 5′ (152 cm) with a suspension seat post. If you switch from the suspension seat post to the regular seat post, the rider’s height can be 2 inches lower.
What height should I be to ride a CITO 20 Plus?
The minimum rider’s height for CITO 20 Plus is 5.2′ (160 cm) with a suspension seat post. If you switch from the suspension seat post to the regular seat post, the rider’s height can be 2 inches lower.
What height should I be to ride a LEVO 20 0r LEVO 20s?
The minimum rider’s height for LEVO 20 or LEVO 20s is 5.6′ (170 cm) with a suspension seat post. If you switch from the suspension seat post to the regular seat post, the rider’s height can be 2 inches lower.
What height should I be to ride a LEXO 20 0r LEXO 20s?
The minimum rider’s height for LEXO 20 or LEXO 20s is 5.2′ (158 cm) with a suspension seat post. If you switch from the suspension seat post to the regular seat post, the rider’s height can be 2 inches lower.
What height should I be to ride a LEXO ST 0r LEXO STs?
The minimum rider’s height for LEXO ST or LEXO STs is 5.1′ (155 cm) with a suspension seat post. If you switch from the suspension seat post to the regular seat post, the rider’s height can be 2 inches lower.
Do all provinces in Canada have same regulations surrounding electric bikes?
No, since some of the provinces in Canada have slightly different regulations surrounding electric bikes, the customers must check their local regulation to ensure that they are riding legally and safely.
Are the vBike Step-Thru Bikes for women or unisex?
The step thru bikes are easier for people to mount and dismount. They are unisex.
Are the handlebar and seat adjustable on my vBikes?
All vBike models have adjustable handle bar and seat post. Open the quick release on handlebar or seat post and extend or shorten the handlebar or seat heights.
How can I communicate with you about sales?
Please send an email to www.vbike.ca/sales
How can I communicate with you about warranty or other support about my vBike?
Please send an email to www.vbike.ca/supports
Can I ride my vBike in winter?
You can ride your vbike in light rain and snow. Please do not ride the bike under extreme weather conditions and thunderstorms. The bike is water-resistant, not waterproof, and exercise care in its use. In Wet conditions, the rider should consider decreasing speed and increasing braking distances.
Can I ride my vBike on the beach, muddy and snowy roads?
Yes, vBikes come with high-quality KENDA fat (four-inch-wide) tires. In fact, this is actually what the fat tires are designed for. So, you can ride your vBikes on the beach, muddy and snowy roads.
What are vBikes classified as?
All vBike models are classified as class 2 electric bikes.
Is vBike frame designed for two riders?
No, vBike frames are designed for one rider.
Technical ebike FAQs
How can I switch the power ON/OFF?
- The mode button is located on the button pad on the left handlebar. Different models have different button pad designs. To switch ON, press and hold the mode button “M” until the display comes ON. To switch OFF, press and hold the “M” button until the display comes OFF.
How do I turn on and off my vBike lights?
In order to turn ON lights, you need to have your battery inside your ebike. Short press the headlight key to turn ON the headlight and taillight. This key is located on the lower right side of button pad on the left handlebar. Short press the headlight key again to switch OFF the lights.
How can I use the power assist level?
Choose a level of pedal assist by using the up and down arrows on the button pad. By selecting level zero, you will provide no assistance. Pedal assist level 1 is the lowest level of pedal assist and pedal assist level 5 is the highest level of pedal assist.
How can I replace LEVO 20 / LENO 20 battery?
You can find related technical video on https://vbike.ca/technical-video/
How can I reset vBike single trip odometer?
You can find a related technical video at https://vbike.ca/technical-video/
How can I change vBike display backlight brightness?
You can find related technical video on https://vbike.ca/technical-video/
Do the vBikes have pedal assist, throttle, or both?
Yes, all vBike models have both pedal assist and throttle.
How many levels of pedal assist does vBike have?
vbike models usually come with five levels of pedal assist.
My seat is not tight and it rotates when I ride my vbike. How can I fix it?
You can fix this problem by tightening the screw underneath your seat. You can find related technical video on https://vbike.ca/technical-video/
Is there enough space on handle bar to instal accessories?
Yes. There is enough space on the handle bar to install accessories such as bottle holder, mobile holder, camera holder.
Is vBike motor Brushless?
Yes, vBike comes with 500W brushless geared hub motor with +800 motor peak output.
Which battery cell is used in vBike?
vBike comes with High-Performance LG or Samsung lithium-ion battery.
Do I need to lubricate the chain?
Yes, lube your chain regularly every 150 – 200 km. Use a special ebike lube to maximize performance and get a smooth ride.
Does the vBike gear shift have an indicator to show what gear you are in?
Yes. The vBike electric bikes are equipped with a seven or eight speed Shimano freewheel which can be shifted up or down by the rider with the shifter on the right side of handle bar and you can see on which gear you are.
Do the vBike models have bell?
Yes, all vBike models have bell on their handlebars.
Does my vBike have a serial number?
Yes, each vBike has a unique serial number which you can find on the front part of the frame, above the front fork.
Do vBike models come with fenders and rear rack?
Yes, all vbike models come with front and rear fenders and rear rack.
How can I assemble my vbike after receiving it?
You will receive your vBike fully assembled. There is no need for assembling!
What are the tires size and brand for LEXO models?
All LEXO group models: LEXO 20, LEXO 20s, LEXO ST, LEXO STs comes with Kenda K-Shield puncture resistance 20“ x 4“ tires with reflective sidewall stripe.
Does vbike have motor inhibitor in brake levers?
Yes, all vbike models come with three-finger levers with motor inhibitors and adjustable reach.
What is the weight capacity of vBikes?
The total load capacity for vBike is 330 pounds. Maximum rider weight: 275 lb and
Maximum load on rear rack: 55 lbs
What is the difference between LEXO 20 and LEXO 20s?
LEXO 20 has Tektro mechanical disk brake and spoke wheels while LEXO 20s has Tektro hydraulic disk brake and alloy wheels.
What is the difference between LEXO ST and LEXO STs?
LEXO ST has Tektro mechanical disk brake and spoke wheels while LEXO STs has Tektro hydraulic disk brake and alloy wheels.
Are all vbike models foldable?
Up to 2021 all vBike models are foldable.
Can I lock the suspension fork?
Yes, you can. vBike is equipped with a powerful suspension system for extra comfort whether on or off-road. The fork can also be locked into aggressive mode to enjoy a rigid ride.
Can I set cruise control on the vbike models?
Yes, you can set the cruise of your ebike to the desired speed while you have released the throttle and enjoy your ride without holding the throttle for a long time. By applicating the brake or throttle you will exit the cruise mode. You can find related technical video on https://vbike.ca/technical-video/
Does vbike come with front and rear lights?
All vbike models are equipped with front and rear lights.
Do I need to use external battery for front and rear lights?
No, the super bright dual LED headlight and rear light are powered from the main battery.
Does vBike rear light have brake light?
Yes, the brake light is activated any time the brakes are applied which brings you more safety.
If I lose my battery keys, can I ask for extra key?
vBike does not have a copy of your battery keys because each battery has its unique pair of keys. Therefore, it is recommended that you keep your keys separately and keep one of them in a safe place. If you lose your keys, you can order a new lock and key mechanism at your cost. Please contact us directly.
Can I leave the vBike battery unused for long time?
If you do not want to use the battery for a period of time, more than a few days, keep it charged at
30% to 60% capacity. The battery will slowly discharge overtime so you need to check your battery
charge level about once per month.
How along does it take to charge the battery?
If the battery is mostly empty, it takes about 5-8 hours to Charge it. It varies based on the battery capacity (Ah) and lifetime.
Can I charge the battery with chargers other than the vBike charger?
No, never charge the battery with chargers other than the charger you received from vBike.
What is the best temperature to charge the battery?
The ideal temperature for charging your battery is between 10 – 25°C.
Can I charge the battery indirect sunlight or humid place?
No. Do not charge the battery in a wet and humid place or anywhere exposed to strong sunlight.
Where can I charge the battery?
Only charge the battery indoors in dry spaces and the ideal temperature for charging your battery
is between 10 – 25°C.
When I want to charge the battery, do I need to remove the battery from the vBike?
Not necessary. You can charge the battery either in the frame or out of the frame.
Where is the best place to keep the battery?
Keep the battery indoors in a dry space, clear of heat or flame sources and out of direct sunlight. Avoid storing the battery in high temperature or high humidity places.
How can I keep the battery cool in hot weather?
The easiest way to keep your battery cool in hot weather is to avoid keeping your ebike in direct
sunlight. This will reduce the temperature of the battery by a few degrees
Can I keep my vbike in car in direct sun?
Avoid storing batteries during hot weather in a car in direct sun. On a sunny day, a car can easily get up to 120°F and get over 170°F on hot days. Store your battery above 32°F (0°C) and below 140°F (60°C).
Size & Weight FAQs
What is the vBike box dimensions?
96 x 76 x 44 cm
What is the total shipping weight?