Refund policy

  • Order Cancellation

  • Unshipped orders: can be canceled 3 business days prior to shipment. Deduction of a 5% processing fee will be applied.
  • Pre-orders: can be canceled 3 business days prior to shipment. Deduction of a 5% processing fee will be applied.

Shipped Orders:

Sealed and unopened package:
  • Return Policy is applied for 14 days (No returns after 14 days of receiving)
  • The box must be unopened and completely sealed.
  • Deduction of a 5% processing fee will be applied (this is withheld from the refund).
  • A 20% restocking fee may be applied.
  • The original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Customer pays shipping both ways.
Fully assembled package
  • The product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. If the packing has been lost or discarded, it is the customer’s responsibility to purchase bike appropriate packaging. vBike reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.
  • Deduction of a 5% processing fee will be applied (this is withheld from the refund).
  • A 20% restocking fee may be applied.
  • The original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Customer pays shipping both ways.
Used products:
  • no returns except in cases of extreme damage or major defects.
Defective Product:
  • If the product is defective, please inform us immediately upon receiving the package and we will arrange for necessary repairs and if it is necessary in some cases, replacement of the product will be applied.  All the costs of shipment and repair will be covered by vBike.
  • If the customer uses the product after observing a defect, the exchange or return policy is not applicable.
Accessory/replacement part orders:
  • No returns after 30 days of receiving.
  • To be eligible for a return, the item must be unused, clean and free from dirt or dust, and in the same packaging and condition that it was received.
  • Customer pays to ship both ways.
  • Subject to a 20% restocking fee
  • Non-Returnable Items
  • Batteries
  • Chargers
  • Gifted orders
  • Suspension seat posts
  • Helmets
  • Special orders
  • Gift cards
  • Sale items

Return Process

 Before a return is sent you must receive an approval letter from vBike. You are required to return the product in the same package and condition it was received in. The product is subject to inspection upon delivery. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days. A restocking fee may be applied.

  • If the item deemed to be unsellable, damaged, unclean, or not in its original condition and is packed incorrectly, the return will be rejected and the customer has to take the product back at their own expense.
  • If the bike has been in your possession for more than14 days or has been ridden it will not be eligible for return.

The return address:

vBike

c/o Return- #Order Number

21 Bradwick Dr. Unit10,

Concord, ON, Canada, L4K 1K6

*Please informed us after you send your return by [email protected].

Please provide a tracking number.

  • Exchanges

vBike only accepts exchanges for items that are severely defective or extremely damaged. If you believe you may be eligible for an exchange, please email us at [email protected].

  • Sale Items
  • All sale items are final sale and there are no refunds, exchanges, or credits of any kind.
  • If sale items are returned without approval from our customer service, it will be returned to the customer directly and the customer will be informed. Restocking fees may apply to unauthorized returns items.

Special Order

  • All special orders items are final sale and there are no refunds, exchanges, or credits of any kind.
  • If special orders are returned without approval from our customer service, it will be returned to the customer directly and the customer will be informed. Restocking fees may apply to unauthorized returns items.

Street Legality

Under Canadian regulations, ebikes sold by vBike in Canada are street legal. PLEASE CONSIDER, the customers must check their local regulations to ensure that they are riding legally and safely.

Liability Disclaimer

There are risks associated with the use of any kind of bike or electric bikes over time that cannot be avoided or predicted and is the sole responsibility of the rider. You are responsible for your own actions while using an electric bike. vBike is not responsible/nor liable for any accident, injury, or death (whether caused by you or others) that may occur during your use. you are seriously recommended to contact your insurance provider to determine if your current insurance policy would cover you in the event of an accident.

Warranty

Always keep a record of your serial number (Frame No.) upon receiving your bike because it could be needed in the future. This warranty only applies to the original owner of a vBike electric bike and under no circumstances shall the Limited Warranty apply to any subsequent owner or another transferee of the ebike. vBike should be operated in accordance with the vBike Owner Manual. vBike warrants to the original registered purchaser that vBike shall be free from all defects in material and workmanship for a period of 12 months from the date of shipment, when used for the purpose intended. All other obligations and conditions or liabilities, including obligations for consequential damages, are hereby excluded. Shipping charges are not refundable. This warranty gives you specific rights and purchasers may also have other rights, which vary by province, state, and country.

VBIKES LIMITED ONE YEAR WARRANTY

Parts covered by the warranty:

Frame, forks, stem, handlebar, headset, Seatpost, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware.  The battery warranty does not include damage from power surges, use of an improper charger,  improper maintenance, or another such misuse, normal wear, or water damage.

vBike will replace any parts supposed to have been damaged through shipping.  Shipping damage must be reported to vBike in 24 hours after you received your vBike via email to [email protected]

Replacement parts will be sent after the photographed proof has been provided to vBike. vBike may request additional proof such as video and photography to best assist with the processing of the warranty claim.

Warranty Exclusions:

The battery warranty does not include damage from power surges, use of  improper  charger,  improper maintenance , overheating, freezing or other such misuse, normal wear or water damage.

Any changes in default programs (Factory settings) of LCD display may void the warranty.

Liability for material defects does not cover normal wear and tear, salt damage, and corrosion.

Wear Items including the chain, tires, wheels, tubes, brake pads, cables, and housing, grips, spokes, lights are considered a wear items. The battery, motor system, braking system, drivetrain system, and seat are all subject to intended use-related wear and are not covered by warranty. You are responsible for replacing these wear items.

Damage resulting from salt or corrosion.

Damage resulting from using or adding non-standard equipment, parts, or modifications.

Damage resulting from improper tools or improper maintenance performed on the ebike. Any unauthorized alterations, tampering, or repairs are not covered by this warranty.

Warranty return shipping is the responsibility of the original registered purchaser. We may elect to replace the battery charger or other under warranty items with the same model or similar model.

For warranty services, please contact vBike at [email protected] Parts returned without proper documentation may be delayed service or denied warranty coverage.  Warranty return shipping costs, duty, and taxes are the responsibility of the claimant. All unauthorized returns will be refused. Proof of purchase is required with any warranty request.

Note that Insurance policies may not provide coverage for accidents involving vBike electric bikes. To determine if coverage is provided, you should contact your insurance company or agent. vBike serves the right to change its warranty at any time. Please visit www.vbike.ca  for updated information.

Warranty Notes

This warranty does not cover any damage or defects as a result of failure to follow instructions in the owner’s manual, acts of God, accidents, neglect, misuse, abuse, commercial use, wear and tear, water damage, salt damage and corrosion, alterations, modification, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator mistakes, excessive riding, stunt riding or improper follow-up maintenance. This warranty does not include normal wear and tear or parts that will wear down over time after consumption, such as tires, tubes, brake pad, handlebar grips, cables, housing, and spokes.

vBike will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts. In no event, vBike is responsible for any direct, indirect, or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. All claims to this warranty must be made through MAPTEC.