Refund policy

  • Order Cancellation

  • Unshipped orders: can be canceled 3 business days prior to shipment. Deduction of a 5% processing fee will be applied.
  • Pre-orders: can be canceled 3 business days prior to shipment. Deduction of a 5% processing fee will be applied.

Shipped Orders:

Sealed and unopened package:
  • Return Policy is applied for 14 days (No returns after 14 days of receiving)
  • The box must be unopened and completely sealed.
  • A 15% restocking fee may be applied.
  • The original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Customer pays shipping both ways.
Opened package:
  • The product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. If the packing has been lost or discarded, it is the customer’s responsibility to purchase bike appropriate packaging. vBike reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.
  • A 25% restocking fee may be applied.
  • The original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Customer pays shipping both ways.
Used products:
  • no returns except in cases of extreme damage or major defects.
Defective Product:
  • If the product is defective, please inform us immediately upon receiving the package and we will arrange for necessary repairs and if it is necessary in some cases, replacement of the product will be applied. All the costs of shipment and repair will be covered by vBike.
  • If the customer uses the product after observing a defect, the exchange or return policy is not applicable.
Accessory/replacement part orders:
  • No returns after 30 days of receiving.
  • To be eligible for a return, the item must be unused, clean and free from dirt or dust, and in the same packaging and condition that it was received.
  • Customer pays to ship both ways.
  • Subject to a 20% restocking fee
  • Non-Returnable Items
  • Batteries
  • Chargers
  • Gifted orders
  • Suspension seat posts
  • Helmets
  • Special orders
  • Gift cards
  • Sale items

Return Process

Before a return is sent you must receive an approval letter from vBike. You are required to return the product in the same package and condition it was received in. The product is subject to inspection upon delivery. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If you are approved, your refund will be processed and a credit will be applied to your credit card or original method of payment within a reasonable number of days. A restocking fee may be applied.

  • If the item deemed to be unsellable, damaged, unclean, or not in its original condition and is packed incorrectly, the return will be rejected and the customer has to take the product back at their own expense.
  • If the bike has been in your possession for more than14 days or has been ridden it will not be eligible for return.

The return address:

vBike

c/o Return- #Order Number

21 Bradwick Dr. Unit10,

Concord, ON, Canada, L4K 1K6

*Please informed us after you send your return by [email protected].

Please provide a tracking number.

  • Exchanges

vBike only accepts exchanges for items that are severely defective or extremely damaged. If you believe you may be eligible for an exchange, please email us at [email protected].

  • Sale Items
  • All sale items are final sale and there are no refunds, exchanges, or credits of any kind.
  • If sale items are returned without approval from our customer service, it will be returned to the customer directly and the customer will be informed. Restocking fees may apply to unauthorized returns items.

Special Order

  • All special orders items are final sale and there are no refunds, exchanges, or credits of any kind.
  • If special orders are returned without approval from our customer service, it will be returned to the customer directly and the customer will be informed. Restocking fees may apply to unauthorized returns items.

Street Legality

Under Canadian regulations, ebikes sold by vBike in Canada are street legal. PLEASE CONSIDER, the customers must check their local regulations to ensure that they are riding legally and safely.

Liability Disclaimer

There are risks associated with the use of any kind of bike or electric bikes over time that cannot be avoided or predicted and is the sole responsibility of the rider. You are responsible for your own actions while using an electric bike. vBike is not responsible/nor liable for any accident, injury, or death (whether caused by you or others) that may occur during your use. You are seriously recommended to contact your insurance provider to determine if your current insurance policy would cover you in the event of an accident.