Terms of Service

Shipping

Electric bikes shipped to Ontario, Canada qualifies for free shipping.

For provinces other than Ontario there would be a discounted shipping charge.

On all International orders, apart from the shipping cost, it is the customer’s responsibility to pay the import and customs duties and fees that are incurred as a result of the shipment.

It is the responsibility of each customer to make sure they comply with all of their local/state/federal rules concerning the import and use of electric bicycles.

Shipping costs are non-refundable and the customer is responsible for paying for their own shipping costs for returning their item. The customer should consider using a trackable shipping service or purchasing shipping insurance.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please note vBite are not responsible for any damaged, lost, or stolen items due to any parcel service weakness.

Refund policy

  • Order Cancellation

  • Unshipped orders: can be canceled 3 business days prior to shipment. Deduction of a 5% processing fee will be applied.
  • Pre-orders: can be canceled 3 business days prior to shipment. Deduction of a 5% processing fee will be applied.

Shipped Orders:

Sealed and unopened package:
  • Return Policy is applied for 14 days (No returns after 14 days of receiving)
  • The box must be unopened and completely sealed.
  • Deduction of a 5% processing fee will be applied (this is withheld from the refund).
  • A 20% restocking fee may be applied.
  • The original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Customer pays shipping both ways.
Fully assembled package
  • The product must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it. If the packing has been lost or discarded, it is the customer’s responsibility to purchase bike appropriate packaging. vBike reserves the right to refuse the package if the bike not returned in its original packaging or properly protected.
  • Deduction of a 5% processing fee will be applied (this is withheld from the refund).
  • A 20% restocking fee may be applied.
  • The original shipping fee we incurred to send the bike to you will not be refunded (even when ‘free’ shipping is advertised). Customer pays shipping both ways.
Used products:
  • no returns except in cases of extreme damage or major defects.
Defective Product:
  • If the product is defective, please inform us immediately upon receiving the package and we will arrange for necessary repairs and if it is necessary in some cases, replacement of the product will be applied.  All the costs of shipment and repair will be covered by vBike.
  • If the customer uses the product after observing a defect, the exchange or return policy is not applicable.