Always keep a record of your serial number (Frame No.) upon receiving your bike because it could be needed in the future. This warranty only applies to the original owner of a vBike electric bike and under no circumstances shall the Limited Warranty apply to any subsequent owner or another transferee of the ebike. vBike should be operated in accordance with the vBike Owner Manual. vBike warrants to the original registered purchaser that vBike shall be free from all defects in material and workmanship for a period of 12 months from the date of shipment or 4,000km Whichever Comes First, Limited Warranty, when used for the purpose intended. All other obligations and conditions or liabilities, including obligations for consequential damages, are hereby excluded. Shipping charges are not refundable. This warranty gives you specific rights and purchasers may also have other rights, which vary by province, state, and country.


Parts Covered By the Warranty:

Frame, forks, stem, handlebar, headset, Seatpost, lights, bottom bracket, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware.  The battery warranty does not include damage from power surges, use of an improper charger,  improper maintenance, or another such misuse, normal wear, or water damage.

vBike will replace any parts supposed to have been damaged through shipping.  Shipping damage must be reported to vBike in 24 hours after you received your vBike via email to support@vbike.ca.

Replacement parts will be sent after the photographed proof has been provided to vBike. vBike may request additional proof such as video and photography to best assist with the processing of the warranty claim.

Warranty Exclusions:

The battery warranty does not include damage from power surges, use of an improper charger,  improper maintenance, overheating, freezing, or other such misuses, normal wear, or water damage.

Any changes in default programs (Factory settings) of LCD display may void the warranty.

Liability for material defects does not cover normal wear and tear, salt damage, and corrosion.

Wear Items including the chain, tires, wheels, tubes, brake pads, cables, and housing, grips, spokes, lights are considered wear items. The battery, motor system, braking system, drivetrain system, and seat are all subject to intended use-related wear and are not covered by a warranty. You are responsible for replacing these wear items.

Free and gift items are not covered by a warranty.

Clearance items and final sale items are not covered by a warranty.

Damage resulting from salt or corrosion.

Damage resulting from using or adding non-standard equipment, parts, or modifications.

Damage resulting from improper tools or improper maintenance performed on the ebike. Any unauthorized alterations, tampering, or repairs are not covered by this warranty.

Warranty return shipping is the responsibility of the original registered purchaser. We may elect to replace the battery charger or other under warranty items with the same model or similar model.

For warranty services, please contact vBike at support@vbike.ca. Parts returned without proper documentation may be delayed service or denied warranty coverage.  Warranty return shipping costs, duty, and taxes are the responsibility of the claimant. All unauthorized returns will be refused. Proof of purchase is required with any warranty request.

Claims Process

 For replacing any covered component under this warranty, first of all, vBike Canada needs to see the photos or video of the damaged covered component.

In order to exercise your right to receive a replacement for a damaged Covered Component under this Warranty:

Contact vBike Canada Support team by email at support@vbike.ca or call 1(866) 369 5545.

The vBike Technical Support team will initially work with you via telephone, videocall, or email on the problem with your ebike to fix it.

If the vBike Technical Support team determines that a Covered Component must be replaced, they will provide you with a set of instructions to return the defective Covered Component and receive the replacement.

After you receive the replacement Covered Component, the Technical Support team will also provide assistance in determining how to replace or install the new Covered Component into your ebike.

Note that Insurance policies may not provide coverage for accidents involving vBike electric bikes. You should contact your insurance company or agent to determine if coverage is provided. vBike serves the right to change its warranty at any time. Please visit www.vbike.ca  for updated information.

Warranty Notes

This warranty does not cover any damage or defects as a result of failure to follow instructions in the owner’s manual, acts of God, accidents, neglect, misuse, abuse, commercial use, wear and tear, water damage, salt damage, and corrosion, alterations, modification, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator mistakes, excessive riding, stunt riding or improper follow-up maintenance. This warranty does not include normal wear and tear or parts that will wear down over time after consumption, such as tires, tubes, brake pad, handlebar grips, cables, housing, and spokes.

vBike will not be liable and/or responsible for any damage, failure, or loss caused by any unauthorized service or use of unauthorized parts. In no event, vBike is responsible for any direct, indirect, or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. All claims to this warranty must be made through MAPTEC Inc. (vBike Canada).